Client Service Policies – what clients can expect

Client Service Policies – what clients can expect

Our Client Service Policies set out how we work in practice. Clients can expect:

• Commitment to client success – client outcomes are our primary measure of performance.
• Clear communication – responsiveness, transparency and regular updates throughout an engagement.
• Strict confidentiality – robust protection of client data and information.
• Quality assurance – rigorous internal review of deliverables and openness about methods and assumptions.
• Active client involvement – joint planning, regular feedback and shared decision-making on major choices.
Constructive conflict resolution – issues are surfaced early and handled in a structured, timely way.
• Transparent timelines – clear milestones, responsibilities and early communication if circumstances require adjustment.
• Ethical standards – alignment with our Code of Conduct in every engagement, without exception.
• Transparent fees and billing – pricing structures agreed in advance, with clear descriptions of services and costs.
• Feedback and improvement – we actively seek feedback at the end of engagements and use it to refine how we work.